Refund Policy

Last updated: August 4, 2026

PROXA is a digital subscription with a free tier and immediate access to paid features on payment. Because access is granted instantly and the free plan lets you evaluate the product before paying, subscription fees are generally non-refundable. This policy explains cancellation, plan changes, and the limited cases where refunds apply.

Try before you buy

The Free plan includes the full antidetect engine and lets you test PROXA on your own machine before subscribing. We encourage you to try it first so a paid plan meets your needs.

Subscriptions are non-refundable

Payments for monthly and annual subscriptions, and automatic renewals, are non-refundable, including for partially used periods. Cryptocurrency and M-Pesa payments are prepaid time and are likewise non-refundable.

Cancel anytime

You can cancel a card subscription at any time from the PROXA app. Cancellation stops future renewals; you keep access to your paid features until the end of the period you already paid for. We do not charge you again after you cancel. Cryptocurrency and M-Pesa payments are one-off prepaid periods — there is no recurring charge to cancel, and they simply run out.

Changing plans (Pro ↔ Scale)

Plan changes are not automatic. To move between Pro and Scale, email support@proxaslab.com from your account address and we will arrange the change with you. Note that starting a second subscription does not cancel an existing one on its own — cancel the old one first, or contact us and we will help.

Exceptions

• Billing errors. If you were charged in error, double-charged, or charged after a confirmed cancellation, contact us and we will investigate and correct it, including a refund of the erroneous amount where appropriate.
• Statutory rights. Nothing here limits any non-waivable refund or withdrawal rights you have under the consumer laws that apply to you. Where you are entitled to a statutory "cooling-off" period for digital content, note that starting to use the software immediately may waive that right.

How to request help

Card payments are processed by Paystack (charged in Kenyan shillings), mobile money by Safaricom M-Pesa, and cryptocurrency by NOWPayments. These are payment processors — ProxasLab is the seller and merchant of record, so billing questions come to us rather than to them. For any billing question, cancellation help, or a refund request under the exceptions above, email support@proxaslab.com with your account email and we'll respond promptly.